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ANTWERP LUXURY CANDLE SUPPLIES BV
Oostmalsebaan 1C Unit 5, 2960 Brecht, Belgium
Company Number: 0769.567.415
These general terms and conditions apply to all sales to consumers via the webshop, online platforms, and physical points of sale of ANTWERP LUXURY CANDLE SUPPLIES BV.
Article 1 – Scope of Application
These general terms and conditions apply to every offer, order, and agreement between ANTWERP LUXURY CANDLE SUPPLIES BV and the consumer.
Article 2 – Formation of the Agreement
An order constitutes a binding offer by the consumer. The agreement is concluded as soon as the order is confirmed in writing or electronically.
Article 3 – Product Information
Photographs, colours, dimensions, weights, and descriptions are indicative only. Minor deviations shall not constitute a defect or grounds for cancellation.
Article 4 – Prices
All consumer prices are displayed in euros, including VAT. Shipping costs, import duties, local taxes, and customs clearance charges outside the European Union shall be borne by the customer.
Article 5 – Payment and Retention of Title
The goods shall remain the property of ANTWERP LUXURY CANDLE SUPPLIES BV until full payment of the principal amount, costs, interest, and any compensation due has been received.
Article 6 – Delivery
Delivery times are indicative only. Delays shall not entitle the consumer to compensation, except where mandatory legal provisions apply.
Article 7 – Inspection and Transport Damage
The consumer must inspect the goods immediately upon receipt. Visible damage, shortages, or transport damage must be reported in writing, accompanied by clear photographs, within 24 hours after delivery. In the absence of a timely notification, the goods shall be deemed to have been delivered in conformity with the agreement.
Article 8 – Right of Withdrawal
The consumer has a withdrawal period of 14 calendar days from receipt of the goods. Returned goods must be unused, complete, and in their original packaging. Return shipping costs shall be borne by the consumer.
Article 9 – Exclusion of the Right of Withdrawal
In accordance with the Belgian Code of Economic Law, the right of withdrawal does not apply to goods manufactured according to the consumer’s specifications or clearly personalised goods. This includes, but is not limited to, private label productions, personalised candles, diffusers, printed glassware, labels, packaging, and other custom-made products. Once a design, artwork, sample, or production has been approved by the customer, the order can no longer be cancelled or returned.
Article 10 – Legal Warranty
The consumer benefits from the statutory conformity warranty in accordance with Belgian consumer legislation.
Article 11 – Candles, Fragrances, and Raw Materials
ANTWERP LUXURY CANDLE SUPPLIES supplies raw materials and components for the production of candles, diffusers, and related products. Results may vary depending on the wax, fragrance, dye, wick, ambient temperature, manufacturing method, and testing conditions used. The customer remains responsible for carrying out their own compatibility, safety, and burn tests.
Article 12 – Glassware
Many glass products are produced artisanally or by mouth blowing. Small air bubbles, slight colour variations, minimal dimensional differences, irregularities, or finishing nuances are normal product characteristics and shall not be considered defects.
Article 13 – Safety
The consumer must strictly follow all safety instructions, technical data sheets, and SDS documentation. Products may present a fire hazard if used incorrectly. ANTWERP LUXURY CANDLE SUPPLIES BV shall not be held liable for damage resulting from improper use, incorrect processing, incorrect dosage, or failure to comply with safety regulations.
Article 14 – Limitation of Liability
Except in cases of wilful misconduct, fraud, or mandatory legal exceptions, the liability of ANTWERP LUXURY CANDLE SUPPLIES BV shall be limited to the invoice value of the goods concerned. Any liability for indirect damage, consequential damage, loss of profit, loss of revenue, production losses, or damage suffered by third parties is excluded.
Private Label Products and Liability
ANTWERP LUXURY CANDLE SUPPLIES BV manufactures and supplies private label candles, diffusers, and related products based on specifications, choices, and approvals provided by the customer.
The customer acknowledges that prior to production, they have had the opportunity to review and approve samples, designs, specifications, labels, packaging, and other product characteristics.
From the moment a design, sample, production proposal, or order has been approved in writing or electronically, the customer assumes full responsibility for the selected formulation, fragrance, colour, packaging, labelling, branding, and commercial application of the product.
ANTWERP LUXURY CANDLE SUPPLIES BV shall not be liable for:
• improper or unsafe use of the products by the end user;
• damage resulting from the burning, use, storage, or transportation of the products;
• fire, smoke damage, water damage, bodily injury, property damage, or any other direct or indirect damage arising from the use of the products;
• damage resulting from the failure of the customer or end user to comply with safety regulations, warnings, instructions, or applicable legislation;
• incorrect, incomplete, or non-compliant labelling, CLP information, UFI registrations, safety warnings, or legal obligations added or modified by the customer;
• claims made by third parties, consumers, or government authorities relating to products sold under the customer’s brand;
• differences in fragrance performance, burn performance, colour, appearance, frosting, adhesion, combustion behaviour, melt characteristics, or other product properties that depend on usage conditions or natural variations in raw materials.
The customer remains responsible at all times for carrying out the necessary quality controls, safety tests, burn tests, compatibility tests, and legal compliance checks before placing products on the market.
ANTWERP LUXURY CANDLE SUPPLIES BV shall likewise not be liable for delays in delivery or failure to perform an order on time where such delay or failure results from force majeure, including but not limited to supplier delays, shortages of raw materials, transportation issues, strikes, government measures, customs formalities, war, terrorism, pandemics, natural disasters, energy interruptions, cyber incidents, or any other circumstances beyond the reasonable control of ANTWERP LUXURY CANDLE SUPPLIES BV.
In all cases, the maximum liability of ANTWERP LUXURY CANDLE SUPPLIES BV shall be limited to the invoice amount of the relevant order.
Article 15 – Privacy and GDPR
Personal data shall be processed in accordance with the General Data Protection Regulation (GDPR) and the privacy policy published on the website.
Article 16 – Exports Outside the European Union
For deliveries outside the European Union, all import duties, customs charges, taxes, and local formalities shall be entirely borne by the customer.
Article 17 – Force Majeure
ANTWERP LUXURY CANDLE SUPPLIES BV shall not be liable for delays or failures caused by circumstances beyond its reasonable control.
Article 18 – Online Dispute Resolution
Consumers may use the European Online Dispute Resolution (ODR) platform for online dispute resolution:
https://ec.europa.eu/consumers/odr
Article 19 – Governing Law
All agreements shall be governed exclusively by Belgian law. Only the Belgian courts shall have jurisdiction over any disputes.
Article 20 – Severability
If any provision is found to be invalid, the remaining provisions shall remain fully effective and enforceable.
Article 21 – Contact
ANTWERP LUXURY CANDLE SUPPLIES BV
Oostmalsebaan 1C Unit 5
2960 Brecht
Belgium